Uncover actionable insights through continuous quality assessment and case escalation. Effortlessly identify non-compliant calls through automated issue detection. The flagging is triggered by custom criteria and AI context questions.
Integrated Feedback for AI-Learning
Continuously enhance AI performance towards your specific needs by our integrated feedback mechanisms. Every AI output can be manually reviewed to improve the training data and enhance accuracy towards your unique needs.
Collaborative Task Management
Keep your team in sync, foster clear information flows and anticipate sources of error. Our solution facilitates real-time collaboration on project tasks and keeps you posted on any relevant updates.
Business Intelligence & Reporting
Benefit from our integrated business intelligence, analytics and self-service reporting powered by Google Looker. Gain deeper insights and make data-driven decisions by connecting and analyzing your data, creating and sharing reports, building custom dashboards and setting alerts.
