Does your company have to answer and process a large number of customer calls? Then an inbound call center is the right solution for you.

Whether you offer your customers first-level support, a help or service desk, or a hotline, an inbound call center can handle these telephone services for you. In other words, the call center staff will handle all of your customers' concerns. These can be orders, support requests or even complaints, for example.

Request an inbound call center

Finding the Right Inbound Call Center
Is a Big Challenge

Once you have decided to outsource your customer contact to a call center, this is only the beginning of the outsourcing process. It is followed by the precise definition of your requirements and then, of course, the actual search for the right inbound provider, the contract negotiations and finally the decision.

You may encounter some challenges in the process:

  • Intransparency: There are almost 800 call centers in Germany alone, and around 35,000 in Europe. A great lack of transparency in this market and a lack of insights make it difficult to gain an overview of potentially suitable call centers.
  • Time & cost effort: Outsourcing primarily costs you a lot of time, money and internal resources in the first step. The effort can quickly pay off if you ultimately find the right call center for your requirements. However, if it turns out that the cooperation with the call center does not work as desired, a further search for a provider leads to a renewed high expenditure of resources.
  • Accuracy of fit: If an outsourcing project is not successful, it does not necessarily have to be because the call center is "bad". The most important thing is that it really fits the project. However, you can only find this out if you define your requirements precisely right from the start and communicate them transparently to potential providers. The definition of requirements is therefore the be-all and end-all of a successful call center search - but it also involves a few pitfalls.

How Snubes Simplifies Your Call Center Search

Europe's largest
call center platform

Our database of over 300 verified inbound providers alone is guaranteed to have the right call center for you.

Smart
Tender Wizard

A smart questionnaire guides you through the comprehensive recording of your requirements in an uncomplicated way.

Call Center
Matching Technology

Thanks to a combination of AI and expert knowledge, you only receive offers from providers that match your project requirements.

The Advantages
of Inbound Outsourcing

Outsourcing your customer contact to a call center pays off:

  • Flexible capacities: Deploy call center agents individually and according to call volume.

  • Time for your core business: Outsource secondary tasks so you can concentrate on your core business.

  • Reduce fixed costs: Hand over items such as personnel costs and infrastructure to your call center partner.

  • Qualified employees: Access trained personnel without having to go through a time-consuming acquisition process.

Request an inbound call center

susanne-burger-kollex
logo-kollex Susanne Burger,  Managing Director
logo-kollex Susanne Burger,  Managing Director

Thanks to Snubes' platform, we were able to skip a large part of the outsourcing process and received a shortlist of suitable providers directly.

HOW IT WORKS

With Snubes You Can
Quickly and Easily Find the
Right Inbound Call Center

Get started
snubes-platform-company-profile

By using our platform, you get access to industry insights, best practices and expert advice. This way, you can find the right inbound call center in no time - and 100% free of charge.

Create your project
snubes-platform-brief-wizard

Post your inbound project on our platform. A smart questionnaire ensures that all relevant requirements are specified in the right level of detail. This enables potential call centers to submit a meaningful offer later on.

Find the right call center
snubes-platform-matching

As part of the matching process, our smart algorithm creates a shortlist of providers for you that exactly match your company and project. With the help of our call center experts, you can then enter into contract negotiations and choose the right inbound call center.

Could Outsourcing to an Inbound Call Center be Right for You Too?

Start the search

Do you already have a concrete outsourcing project in planning? Then feel free to contact us with a quick request.

Submit quick request now

Register Now

Would you like to post your outsourcing project directly? Then register for free on the Snubes platform.

Register now for free

 

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