The Market Confronts Contact Centers with Complex Problems
There are over 3 million companies in Germany alone. Not all of them need a call center, but many of these companies could certainly benefit from the services of a call center or are already actively looking for a provider.
The volume of potential customers is unquestionably enormous - but this is offset by major challenges for call center service providers:
- High sales and marketing effort plus high lead-gen costs
- Tarnished industry image and challenges in employer branding
- Challenging management of under- & overcapacities
- Financial risk affecting liquidity and factoring
Place Call Center
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Free registration and use of the platform
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Ongoing platform-wide exposure resulting in recurring demand
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