Call Center Emergency Backup


How to get your company safely through the Corona crisis Are you a corporate decision-maker, call centre manager or customer service representative and are you prepared for an emergency? In this article you will learn how to compensate for agent downtime and build a world-class backup service. Call Center Emergency Backup: Be prepared for the unexpected. Dealing with everyday topics…

The recipe of a Winning Customer Support Strategy


Poor customer service costs businesses an estimated $1.6 trillion. Great customer support does not fall from the sky on your plate. You need the right ingredients to prepare a gourmet meal. Otherwise you will end up with a low-quality dinner and stomach ache. In the following you find recommendations for the right ingredients. Bon appetit! Ingredient No 1: Outsourcing wisely…